Kirkiri FAQ — All Your Questions Answered Here

The minimum deposit via Mobile Banking (bKash/Nagad/Rocket) is BDT 300. For bank transfers, the minimum is BDT 500. Equivalent minimums apply for crypto deposits.

Mobile banking deposits are usually credited within 5 minutes. In some cases, network delays may extend this to 15–30 minutes. If more than 30 minutes have passed, contact live chat with your transaction ID.

Kirkiri does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own service charges.

The minimum withdrawal is BDT 500. The daily maximum withdrawal limit depends on your VIP level — BDT 50,000 for standard members, with higher limits available for VIP members.

First, check whether your KYC verification is complete. Then contact our support team via live chat with your withdrawal ID and amount — our team responds within 3 minutes.

Yes, you can withdraw winnings from a bonus once the wagering requirements have been met. Each bonus has its own wagering conditions (e.g. a BDT 100 bonus requires BDT 1000 in bets). See the bonus page for full details.

A wagering requirement means you must bet the bonus amount a set number of times before you can withdraw. For example, a 30x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 3,000 in bets. Requirements vary by bonus — always read the terms before claiming.

Log in every day to earn a Daily Loyalty Bonus. Log in for 7 consecutive days to unlock a special weekly bonus. Bonuses are added to your account automatically.

Share your referral link or code with a friend. When they sign up and make their first deposit using your code, you both receive a bonus. You can track your referrals from the referral dashboard.

RTP is the percentage of total bets a game returns to players over the long run. For example, a 96% RTP means that on average, BDT 96 is returned for every BDT 100 wagered. The average RTP for Kirkiri's slots ranges from 95% to 98%.

Start by refreshing your browser or restarting the app. Clear your browser cache, then try a different browser or device. If the issue persists, contact support with the game name and session ID.

No. You can play Live Casino, slots, and Sports Betting all from a single Kirkiri account. There is no need to register separately for each.

Go to Account Settings → Security → Two-Factor Authentication. Choose either Google Authenticator or SMS OTP. Once 2FA is enabled, you will receive a verification code on your mobile each time you log in — keeping your account more secure.

Change your password immediately and log out of all devices. Notify our support team via live chat. If necessary, ask support to temporarily lock your account.

Yes, the app includes all the features available on the website — games, deposits, withdrawals, bonuses, and support. It also offers biometric login, push notifications, and exclusive app bonuses.

To install the APK on Android, you need to enable "Unknown Sources" or "Install from unknown apps" (go to Settings → Security). Then tap the downloaded file to install it. If you run into any issues, please contact our support team.